Orders
If a product is out of stock, can I still order it?
Products that are out of stock cannot be ordered unless the product page clearly says it is available to order on request. Products are not reserved until your order has been confirmed.
Can I cancel or change an order online?
Yes. Email hello@chimihome.com with your order number.
Can I order by phone?
Unfortunately we cannot take orders by phone at the moment.
Is ordering secure?
Yes. Our website uses SSL encryption to keep your payment and personal details secure.
Can my order be gift wrapped?
Yes. If your items are suitable, they can be wrapped in black textured paper and tied with an embossed satin ribbon. You can choose this at checkout and add your own personal message.
Can I ship to a different address?
Yes. You can enter a different delivery address at checkout.
Shipping
Do you offer click & collect?
Unfortunately we do not offer click & collect.
Does the parcel need a signature?
Yes. Our parcels are sent with a courier that requires a signature.
Which carrier do you use?
We use DHL for all deliveries.
Can I track my delivery?
Yes. When your parcel has left our warehouse you will receive an email confirmation with a tracking number, so you can follow your delivery.
Which countries do you deliver to?
Shipping is free to Sweden and all EU countries. We also deliver to other countries; the shipping cost is shown at checkout.
Returns
What is your return policy?
Items bought within the last 30 days can be returned for a refund. Returned items must be new, unused and in their original packaging in saleable condition.
If your order arrived damaged, email us clear photos of the damage and we will help you.
Please note that we do not offer exchanges, and an order cannot be changed once it has been placed.
How am I refunded, and how long does it take?
We aim to process your refund within 14 days of the date you sent your items back.
We will notify you when the refund has been processed, and the payment method you used will be credited, provided the return is received within 30 days of delivery.
Can I change an order I have already placed?
Contact us as soon as possible if you want to change an order.
We cannot change an order that has already been picked in our warehouse, but we will try to help where we can. If the order has already been shipped when we receive your request, our team can help you return the parcel to CHIMI HOME. Please note that we do not cover any costs that arise in this process.
Can you arrange a pickup of the items?
Unfortunately we cannot arrange pickups.
What if my order arrives damaged or wrong?
If your items arrive in poor condition, contact us and we will sort it out as quickly as possible.
Care
Care: towels
To think about with terrycloth
Before using your new towel, we recommend soaking it
for 12 hours. There is often talk about soaking terry towels in 24 hours - which is not necessary as our towels undergo one extra clothing process when the terrycloth is manufactured.
- Machine wash 40-60°C
- Tumble dry at low temperature
- Iron at low temperature
- Do not use bleach
- Fold the towel carefully
In Scandinavia it is common for us to hang up our towels, which can cause the loop in the basting fabric to break. If this happens, do not pull in the loop, cut it off instead!
Care: bedding
Here's how to take care of our bedding in the best way:
Features 300 TC (thread count) – 100% Poplin cotton, made in Portugal
- Machine wash 40-60°C
- Do not use bleach
- Tumble dry on low heat or hang - iron on low heat
- Fold bedding neatly to avoid unnecessary creases and creases during use
Payments and gift cards
Which payment methods do you accept?
We accept all major credit and debit cards via Klarna, as well as Swish. Payment is charged when your order has been confirmed.
Which currencies can I pay in?
At the moment payment is only possible in Swedish kronor (SEK).
Gift cards
Gift cards are valid for 3 years from the date of purchase and can only be used at Chimi Home. Minimum value SEK 150, maximum SEK 10,000.
Gift cards are currently not available.
General
Do you have seasonal sales?
We avoid seasonal sales. Instead we offer fixed bundle prices on sets all year round.
Can I sign up for the newsletter?
Yes, sign up in the newsletter form at the bottom of every page. You can unsubscribe at any time via the link in our emails.
About Chimi Home AB
Trademark registration
Trademark application no. 2018/01896 was filed on 2018-03-18 and registered on 2018-07-12 under no. 546562 by the Swedish Intellectual Property Office (PRV). The company Chimi Home AB was registered on 2020-05-19.